Privacy Policy

Effective as of July 21, 2026

This Privacy Policy (“Policy”) applies to https://genesismoving.net/ and Genesis Relocations (“Company,” “we,” “us,” or “our”) and explains how we collect, use, disclose, and protect information when you visit our website, request a moving quote, schedule a service, communicate with us, or otherwise use our moving and relocation services.

By accessing or using our website or services, you acknowledge and consent to the data practices described in this Policy.

Collection of Your Personal Information

To better provide you with our moving and relocation services, the Company may collect personally identifiable information, including:

• First and last name
• Mailing address
• Pickup and delivery addresses
• Email address
• Phone number
• Moving date and preferred service time
• Origin and destination information
• Property and inventory details
• Information about the moving services requested
• Payment and billing information
• Any additional information you voluntarily provide

We generally collect personal information only when you choose to provide it. You may be asked to provide certain information when you:

• Request a moving quote
• Submit a form through our website
• Schedule or book a moving service
• Contact us by phone, email, text message, or website chat
• Make a payment
• Request customer support
• Participate in a survey, promotion, or special offer

We use the information you provide primarily to communicate with you and deliver the services you request.

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, device type, referring website, pages viewed, and the date and time of your visit.

How We Use Your Personal Information

The Company may use your personal information to:

• Prepare and provide moving estimates or quotes
• Schedule, coordinate, and manage moving services
• Communicate with you regarding your inquiry, appointment, or move
• Confirm pickup, delivery, and service information
• Deliver the services you have requested
• Process payments and maintain transaction records
• Provide customer service and respond to questions
• Send account, scheduling, and service updates
• Fulfill our contractual obligations and protect our rights
• Inform you about changes to our website, services, or policies
• Improve our website, services, and customer experience
• Maintain the security and proper operation of our website
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory obligations
• Send promotional communications when permitted by law
• Carry out other purposes with your consent

The Company may also use your personal information to notify you about additional moving, packing, storage, relocation, or related services offered by the Company or its affiliates.

Sharing Information with Third Parties

The Company does not sell, rent, or lease customer information to third parties for monetary consideration.

We may share information with trusted third parties when reasonably necessary to operate our business and provide the services you request. These parties may include:

• Payment processors
• Website hosting and technology providers
• Customer relationship management platforms
• Email and text-message communication providers
• Analytics and advertising providers
• Moving, transportation, storage, or service partners
• Insurance, claims, accounting, and legal professionals
• Government agencies or regulatory authorities when required by law

These service providers are permitted to use information only as necessary to perform services on our behalf or comply with applicable legal obligations.

We may also disclose information when we reasonably believe it is necessary to:

• Comply with a legal obligation
• Respond to legal proceedings or government requests
• Protect or defend our rights and property
• Investigate fraud or unlawful activity
• Enforce our agreements and policies
• Protect the safety of our customers, employees, or the public

Use of Cookies

Our website may use cookies and similar technologies to enhance your online experience. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or transmit viruses to your device.

Cookies may help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website functionality and performance
• Measure the effectiveness of marketing campaigns
• Provide relevant advertising
• Maintain website security
• Make future visits more convenient

Most web browsers automatically accept cookies. You may adjust your browser settings to decline or delete cookies. However, disabling cookies may affect the availability or performance of certain website features.

Third-party analytics or advertising providers may also use cookies or similar technologies according to their own privacy policies.

Security of Your Personal Information

We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, use, alteration, loss, or disclosure.

When sensitive information is transmitted through our website, we may use Secure Sockets Layer (“SSL”) encryption or similar security technology to help protect the information during transmission.

While we implement reasonable security measures to safeguard your data, no method of transmission over the Internet, wireless network, or electronic storage system is completely secure.

Therefore, although we work diligently to protect your personal information, you understand and accept that:

• Internet security and privacy have inherent limitations beyond our control
• We cannot guarantee the absolute security, integrity, or privacy of information exchanged through our website
• You provide information through our website at your own risk

Right to Deletion

Subject to applicable law, you may request that we delete personal information we have collected about you.

After receiving and verifying your request, we may:

• Delete your personal information from our active records
• Direct applicable service providers to delete your information from their records
• Inform you if an exception prevents us from completing the request

We may retain information when reasonably necessary to:

• Complete a transaction or provide a requested moving service
• Maintain records relating to completed or scheduled moves
• Process payments, refunds, disputes, warranties, or claims
• Detect or prevent fraud, security incidents, or illegal activity
• Identify and correct errors affecting our services
• Exercise or protect legal rights
• Uphold the rights and safety of others
• Comply with tax, insurance, licensing, regulatory, or legal obligations
• Enforce contracts and resolve disputes
• Maintain records for legitimate internal business purposes permitted by law

To submit a deletion request, contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing the request.

Children’s Privacy

Our website and moving services are not directed toward children under the age of 13.

We do not knowingly collect personal information from individuals under 13. If you are under 13, please do not provide personal information through our website without the permission and involvement of a parent or legal guardian.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Email and Text Message Communications

We may contact you by email or text message regarding:

• Quote requests
• Appointment confirmations
• Moving schedules
• Service reminders
• Pickup or delivery updates
• Payment or account information
• Customer service communications
• Surveys
• Announcements
• Special offers
• Promotional updates

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us directly at info@genesismoving.net.

You may opt out of promotional text messages at any time by replying STOP. You may receive a final confirmation message after opting out. Message and data rates may apply.

Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages when permitted by law.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, data protection practices, or legal obligations.

When material changes are made, we may notify you through one or more of the following methods:

• Posting the revised Policy on our website
• Updating the effective date
• Displaying a prominent notice on our website
• Sending an email to the address associated with your inquiry or account
• Using another appropriate communication method

Your continued use of our website or services after an updated Policy becomes effective constitutes your acknowledgment and acceptance of the revised Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or believe that we have not followed it, please contact us at:

Genesis Relocations Address: 4001 N Ravenswood Ave, Suite 404, Chicago, IL 60613 Phone: (888) 885-1312 Phone: (872) 254-6001 Email: info@genesismoving.net Website: genesismoving.net